Privacy Policy

Website: https://spiceera.in Operated by: SMP AND SONS GROUP OF COMPANIES (“Spiceera,” “we,” “us,” or “our”) Last Updated: 18 June 2026

Spiceera respects your privacy and is committed to protecting the personal data you share with us when you visit our website, create an account, or place an order. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data. It is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023.

By using spiceera.in, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Account & Registration Data

When you create an account or place an order, we collect your full name, email address, mobile number, and a password (stored in encrypted/hashed form). If you sign in using a third-party service such as Google, we receive your basic profile information (name, email address, and profile picture) as permitted by that service.

1.2 Address & Delivery Details

To fulfil and deliver your orders, we collect your shipping address, billing address, pin code, landmark details, and alternate contact number. This information is shared with our logistics and courier partners solely for delivery purposes.

1.3 Order & Transaction Data

We collect details of products purchased, order history, order value, invoices, and any notes or preferences you provide at checkout.

1.4 Payment Information

Payments are processed through secure third-party payment gateways ([insert gateway name, e.g., Razorpay/PayU/Stripe]). Spiceera does not store your full card number, CVV, or net banking credentials on its own servers. The payment gateway handles this data in accordance with Reserve Bank of India (RBI) guidelines and its own privacy and security policies.

1.5 Communication Data

When you contact us via email, WhatsApp, contact forms, or customer support channels, we collect the content of your communication along with your name and contact details to respond to your query.

1.6 Automatically Collected Data

When you browse spiceera.in, we automatically collect technical information including your IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring URLs, typically through cookies and similar tracking technologies (see Section 4).

1.7 Information from Google Services

Depending on the features you use on our site, we may collect information through Google services such as Google Sign-In, Google Analytics, Google Ads, or Google Maps. This may include your basic Google account profile information (if you sign in with Google), anonymised usage and analytics data, and approximate location data (if you use a maps or store-locator feature). Section 6 below explains this in more detail.

2. How We Use Your Information

We use the information collected to: process and deliver your orders; create and manage your account; communicate order confirmations, shipping updates, and support responses; process payments and prevent fraud; respond to customer service requests; send promotional offers and newsletters (only where you have opted in, and you may unsubscribe at any time); improve our website, products, and user experience; and comply with legal, tax, and regulatory obligations under Indian law.

3. Sharing of Information

We do not sell your personal data. We may share your information with:

  • Logistics and courier partners (e.g., [insert courier partner names]) — to deliver your orders.
  • Payment gateway providers — to process transactions securely.
  • Cloud hosting and IT service providers — to store and maintain our website and databases.
  • Google and other analytics/advertising providers — to understand site usage and show relevant ads, as described in Section 6.
  • Government authorities or law enforcement — where required under applicable Indian law, court order, or to protect our legal rights.
  • Professional advisors (auditors, legal counsel) — where necessary for legitimate business purposes.

Any third party that processes your data on our behalf is required to maintain appropriate confidentiality and security standards.

4. Cookies and Tracking Technologies

Spiceera uses cookies and similar technologies to remember your login session, shopping cart contents, and preferences; analyse website traffic and user behaviour; and personalise content and advertisements. You can control or disable cookies through your browser settings; however, some features of the website (such as checkout) may not function properly if cookies are disabled.

5. Children’s Privacy

Spiceera’s services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor’s data has been collected without verifiable parental consent, we will take steps to delete such information.

6. Use of Google Services and Google API Disclosure

Spiceera may use one or more Google services on its website, including Google Sign-In (for account login), Google Analytics and Google Ads (for site analytics and advertising), and Google Maps (for location or delivery-area features).

Where Spiceera accesses or receives information through Google APIs, Spiceera’s use and transfer of that information to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. This means information obtained through Google APIs is used only to provide or improve the user-facing features you have requested, is not sold, and is not used for serving advertisements unless you have separately consented to advertising cookies through Google Ads/Analytics.

Google’s own collection and use of information is governed by the Google Privacy Policy. You can review and manage the data Google holds about you, including ad personalisation settings, through your Google Account settings.

7. Data Storage and Security

We implement reasonable security practices, including encryption of sensitive data in transit (SSL/TLS), restricted access controls, and secure password storage, in line with the IT (Reasonable Security Practices) Rules, 2011. While we take reasonable steps to protect your data, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal/tax obligations (such as invoice retention under GST law), resolve disputes, and enforce our agreements. You may request deletion of your account data at any time, subject to statutory retention requirements.

9. Your Rights

Under the Digital Personal Data Protection Act, 2023, and applicable Indian law, you have the right to access the personal data we hold about you; request correction of inaccurate or incomplete data; request erasure of your data, subject to legal retention requirements; withdraw consent for marketing communications at any time; and lodge a grievance with our Grievance Officer (see Section 11) if you believe your data has been misused.

To exercise any of these rights, write to us at care@spiceera.in.

10. Third-Party Links

Our website may contain links to third-party websites (such as social media or payment partners). We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies.

11. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are as follows:

Name: [Insert Grievance Officer Name] Designation: [Insert Designation] Company: SMP AND SONS GROUP OF COMPANIES Email: care@spiceera.in Address: [Insert Registered Business Address] Response Timeline: We will acknowledge your complaint within 48 hours and resolve it within 30 days, as required under applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of spiceera.in after such changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: care@spiceera.in Company: SMP AND SONS GROUP OF COMPANIES Website: https://spiceera.in

This document is a template intended as a starting point and has not been reviewed by a lawyer. Since e-commerce and data-protection rules (including the Digital Personal Data Protection Act, 2023 rules) are still being finalised in India, we’d recommend having a qualified lawyer review this before publishing, especially the sections on Grievance Officer details and data retention timelines specific to your business.